We offer a limited 6 month warranty on all vinyl products.
As per manufacturers specification specialty vinyls such as chrome and glitter have an average outdoor lifespan of 12-24 months.
These numbers can vary depending on the environmental effects of being on a car - from road grime, stonechips, salt, chemicals, car wash detergents, and whether the car is parked in direct sun every day...
The warranty covers product replacement or voucher, it does not cover faulty installation, solvent damage or environmental damage beyond regular use, and while installation instructions are included with some vinyl products, installation is done at the owners risk and HardTuned PTY LTD cannot be liable for any loss or damages that may occur.
Orders are dispatched from our Gold Coast HQ in Australia using Australia Post and DHL Express.
We dispatch five days a week and aim to process all orders within 24hrs.
Certain products such as window banners are custom-made to order so may take a little longer to dispatch.
On weekends & public holidays, orders will be processed next business day.
AUSTRALIA & NZ
FREE SHIPPING for all orders over AU $100
*Shipping times frames are provided by the courier based on recent data. These times are to be used as an estimate and are not a guarantee.
In the event of a large promotional period we may take a little longer to get your order dispatched, but will always prioritize orders by the date they were placed.
For our Australian customers, we encourage you to download the AusPost app and register with the same email address as you used for your order to improve your delivery experience.
WE WANT EVERY ONE OF OUR CUSTOMERS TO BE COMPLETELY HAPPY WITH THEIR PURCHASE EVERY TIME!
If for ANY REASON you are unhappy with your purchase we offer a 100% refund on the purchase price if returned within 30 days.
We also offer a 30 day exchange/replace/partial refund policy on all our clothing, covering any manufacturing faults or problems. It covers things like zips, overlocking, hems, prints, stitching, fabric, embroidery & any damage that occurred during shipping.
It unfortunately does not cover change of mind, damage from incorrect washing, rolling in oil while working on your car, or general wear caused by doing burnouts or play fighting with your pitbull.