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Shipping Insurance

or make 4 interest-free payments of $1.24 AUD fortnightly with More info

order

Buy Now, Pay Later!
 
FREE EXPRESS POST
on orders over AU$100 on orders over AU$100
  • We use a combination of Australia Post & DHL to offer our customers the fastest, most reliable shipping in the world.

    We dispatch 5 days a week, and aim to process all orders within 24hrs.
    On weekends & public holidays, orders will be processed next business day.

    COVID-19 UPDATE - 26 March 2020

    HardTuned Warehouse is currently dispatching as normal.

    Please note that shipping delays and slight price rises in shipping are to be expected across many international shipping lines.

    Given the situation is changing daily, shipping timeframes can not be guaranteed and our team cannot provide further tracking information past what is offered by the Courier on the tracking page.

    Warranty/Exhange Note:
    We cannot accept change-of-mind or size exchange returns due to health reasons.  Warranty claims will still be processed as per usual. 

    FREE ECONOMY SHIPPING for all orders over AU $99 

    AUSTRALIA

    ECONOMY AUSPOST3-15 Business Days
    REGULAR AUSPOST1-7 Business Days
    EXPRESS POST1-2 Business Days

    NEW ZEALAND

    DHL MAIL (NO TRACKING)5-15 Business Days
    DHL MAIL + TRACKING3-10 Business Days
    EXPRESS POST1-3 Business Days

    *Shipping times are an estimate of the time it takes from date of dispatch to final delivery, based on DHL's tracking statistics of 90% of orders over the last 3 months. These times do not factor regional areas of delivery or delays in the postal system.

  • We want every our customers to be completely happy with their purchase EVERY time!

    If for ANY REASON you are unhappy with your purchase we offer a 100% refund on the purchase price if returned within 30 days.

    We also offer a 30 day exchange/replace/partial refund policy on all our clothing, covering any manufacturing faults or problems. It covers things like zips, overlocking, hems, prints, stitching, fabric, embroidery & any damage that occurred during shipping.

    It unfortunately does not cover change of mind, damage from incorrect washing, rolling in oil while working on your car, or general wear caused by doing burnouts or play fighting with your pitbull.

    To contact us with a warranty claim or return please visit our
    Returns & Exchanges page


Shipping insurance will cover the customer in the event of lost shipments or damage to the product caused in the shipping process.

PLEASE NOTE THIS SHIPPING INSURANCE IS NOT VALID FOR ECONOMY & UNTRACKED SHIPPING AND SHOULD NOT BE CHOSEN. 

A lost package is defined as a parcel that has not been delivered within the following time frames:

  • Australia and New Zealand : 14 days from dispatch date
  • USA, Canada, UK, Germany, France : 30 days from dispatch date
  • Other International Locations : 45 days from dispatch date

In the event a parcel has not been delivered in the times mentioned above an investigation will be launched with the relevant shipping company. This process usually takes 3-5 business days.

If the parcel cannot be located, HardTuned will dispatch a full replacement of the order to the customer.

Shipping insurance does not cover packages that have been GPS tracked to your door or marked as delivered by the courier.  (ie. Items that have been GPS tracked and marked as delivered to your address, but then stolen/lost after delivery)  

 

 

How to Claim 

email sales@hardtunedstore.com anytime or call +61 7 5530 9209 during business hours (9-4 Australian EST) with your order number, contact details and a description of what has occurred.

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